CRM

Customer Relationship Management trans Today utility companies are forced to take care of their most valuable resource – the customer. As one of the first consulting companies, Green Excellence created the conceptual design, as well as managing the implementation of a CRM System (Customer Relationship Management) with a TSO (Transmission System Operator) based on longstanding experience with in-depth knowledge  of the issues underlying  the TSO’s requests.

.

Selected expert areas (extracts):
• Tender+Conclusion of Grid Contracts
• Failure Management
• Complaint Management
• Document Management
• Grid Contract Management
• Customer Relation Concepts
• Marketing Concepts
• Service Concepts
• Asset Management Strategies
• Workforce Management for TSO

crm